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It usually happens when my router, or modem loses power and starts back up. My router is a asus RT-AX86U Pro running asuswrt-merlin firmware.
I spoke to support desk for xfinity and they said my line is clean and shows a healthy signal. They suggested I try manufacture support and here I am.
Any help would be appreciated. Thanks
Checking on the cm600 logs I noticed that I only have 1 Upstream bonded channel locked, but should have more.
Here's the event log Time Priority Description 2024-12-11, 12:49:18 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:48:29 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:48:23 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:47:34 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:47:31 Critical (3) No UCDs Received - Timeout;;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:47:11 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:46:26 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:46:22 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:45:49 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:45:27 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:45:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:45:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:45:11 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:45:10 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:45:07 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:45:00 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:44:57 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:44:04 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:43:17 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:43:13 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:42:22 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:41:31 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:41:24 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:40:41 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:39:50 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:38:13 Critical (3) No UCDs Received - Timeout;;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:37:56 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:37:51 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:37:43 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:37:31 Critical (3) REG RSP not received;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:36:05 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:36:00 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:35:13 Critical (3) No UCDs Received - Timeout;;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:34:56 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:34:51 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 2024-12-11, 12:34:03 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.0;CM-VER=3.0; 2024-12-11, 12:33:57 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=b0:39:56:45:5a:d0;CMTS-MAC=04:2a:e2:c6:49:5d;CM-QOS=1.1;CM-VER=3.0; 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Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
The CM600 is of older model so you may need to upgrade the modem at some point.
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My apartment complex is old and the splitter was hidden. To make it worse, the previous tenants set it up with the input/output cables reversed. That combined with my older modem is what was causing the issues. The tech removed the splitter and my old router is now able to connect to 4 Upstream channels.
I'm also getting a new modem this weekend and went with a surfboard sb8200.
Thanks everyone for the help and input. It's much appreciated. Happy Holidays
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