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Forum Discussion

uptownvideo's avatar
uptownvideo
Apprentice
Dec 29, 2016

Genie App is not working

I am unable to use the Genie App on any of my devices.  I have tried my iphone, Android tablet, and Kindle Fire. This is the same error that I used to get before it was fixed earlier this year with an App update.  This is disapointing that this has happened once again.  I use that app to control my router/gateway.  Has anyone else been having problems with it?  Please fix!

Apps
Firmware
Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 04, 2017

    Hello uptownvideo 

     

    Have you tried to reinstall the app? and what is the model of the modem you use with the app.

     

    DarrenM

    • uptownvideo's avatar
      uptownvideo
      Apprentice
      Jan 04, 2017

      I did try reinstalling the app. That did nothing. The modem is a gateway, model # C6300 firmware is v2.01.14. The app did work oer the weekend after I rebooted the gateway, but stopped working.