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Poetheraven1's avatar
Poetheraven1
Aspirant
Oct 14, 2016
Solved

Help setting up my router

I have the modem/router connected to my PC.  I also have a smart TV with a DLNA wireless adapter so that I can stream videos from my PC to my TV.  I had my router up and working fine but I just had a computer crash that caused me to reload all the operating system and apps again.  Now my PC is working fine, but apparently some of the router's options were changed.  I have a dual router with 5 and 2.4 GHz wireless ports.  I can see both of the wireless settings for the 5 GHz and 2.4 GHz under the basic tab WPS wizzard.  when I go to the basic lan setup, I also see both ports information.  When I go to the advanced tab, I still see the information for both ports.  But when I go to the basic tab under wireless devices, I only see the information for the 5GHz port, and there is nothing under the 2.4GHZ port.  I need both of them inorder to get my streaming to work as I want it to.  How do I get the information for the 2.4 GHz port to show and apply under the basic wireless devices?  Since I don't know much about this networking stuff, I may not be explaining this very well, but in most of the tabs I see both the devices named Poetheraven1 for the 2.4 GHz port and Poetheraven12 for the 5GHz port, but as I said, under the basic tab list of wireless devices, I only see the Poetheraven12.  my movies need to be streamed over the other port using the signin of Poetheraven1.  But I cannot connect from my TV as long as its not listed in the router.  Can someone help?

  • Well, its not the browser.  I have been playing with this thing since yesterday.  I finally reset all the options and started over again.  I used the manual (which I didn't get with the router) and did the best I could.  Its working now, but I really don't know what I did.  I just faked it when I didn't know informtion like MAC number.  Had no idea where to find it, so I just made one up, and it seems to work??  I just love Netgear products.  In reading the manual I downloaded from the internet, I discovered there was supposed to be a CD or DVD with it, but I didn't get that either.  And with Netgear's window to provide free assistance of 90 days, I think that really sucks!!  If I ever need another one, I'm going to get one from a company that will stand behind their product and provide free assistance when someone, who is in a predicament like me, needs it.  Since my PC was corrupted, I had to do a complete reinstall of everything and so whatever was there that might affect the router went too.  Anyway, its working now, no thanks to Netgear.

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Poetheraven1

     

    Have you tried to use another browser to see if the setting is still gone?

     

    DarrenM

    • Poetheraven1's avatar
      Poetheraven1
      Aspirant

      Well, its not the browser.  I have been playing with this thing since yesterday.  I finally reset all the options and started over again.  I used the manual (which I didn't get with the router) and did the best I could.  Its working now, but I really don't know what I did.  I just faked it when I didn't know informtion like MAC number.  Had no idea where to find it, so I just made one up, and it seems to work??  I just love Netgear products.  In reading the manual I downloaded from the internet, I discovered there was supposed to be a CD or DVD with it, but I didn't get that either.  And with Netgear's window to provide free assistance of 90 days, I think that really sucks!!  If I ever need another one, I'm going to get one from a company that will stand behind their product and provide free assistance when someone, who is in a predicament like me, needs it.  Since my PC was corrupted, I had to do a complete reinstall of everything and so whatever was there that might affect the router went too.  Anyway, its working now, no thanks to Netgear.