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Forum Discussion

JAndress's avatar
JAndress
Follower
May 03, 2019

Internet light is amber

So I just set up my new modem and router and the internet light on the router (or whichever one is third from the right) is shining solid amber. I have tried turning everything off and on again, resetting to factory settings, switching cables, and so on and nothing has worked. Please tell me what do because I'm dumb with this kind of stuff.

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    Couple questions. 

    1. What modem is it? firmware on it?

    2. you stated router. What firmware is on it?

    3. Did you start by setting up the modem and making sure its activated?

    4. Are the other LEDs doing anything? the manual lists the led's and a description of troubleshooting using them. Have you looked at that?  A description of what all the leds (color, blinking, etc) helps.  Use the names from the manual and not 3rd from the right.