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Forum Discussion
Losing connection Intermittently CAX80
For the past 3 weeks I have been losing connection multiple times in the day and I cannot figure it out. I my cable ISP (COX) has confirmed the connection from their side is good and I have reset the connection multiple times. I have also reset the router both hard and soft reboot. I do not remember both the 2.4 GHz and 5GHz lights blinking. I thought they were supposed to be solid. The 5GHz blinks at a slower rate than the 2.4GHz which is blinking very rapidly. I logged into my router and see that the cable connection is in good health. Are there any other checks I can do? This is very frustrating as today it I lost connection to a very important meeting I was attending and I could not get it to join back. Thanks.
13 Replies
What Wi-Fi devices do you have connected?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wi-Fi Neighbors near by? If so, how many?Wi-Fi LEDs will blink for any connection activity.
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerHave the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
