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NetGear call center support system is down. Waiting 2 days for warranty replacement C7100V
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NetGear call center support system is down. Waiting 2 days for warranty replacement C7100V
I have a 4 month old routers that is dead. I have spent nearly 4 hours and 6 phone calls to NetGear Support. Apparently their system has been down for the past 2 days and they are not able to send me an Advanced Overnight replacement because of system issues. It's ironic that a technology company has no back-up systems or processes to remedy system issues that have a direct impact on their customers. Their support is HORRIBLE - I'll never buy a NetGear product again! Now I sit with no internet or phone service and no clue from NetGear when they ship my warranty replacement that I paid for overnight processing services.
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Re: NetGear call center support system is down. Waiting 2 days for warranty replacement C7100V
Do you have a case number or RMA number if so send it to me in a PM and I will see what I can do about escalating your issue.
DarrenM
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