Nighthawk AX2700/CAX30 keeps rebooting

Question

Hardware:&nbsp; CAX30Firmware:&nbsp; v2.2.2.2&nbsp;I've owned a Nighthawk AX2700/CAX30 cable modem router for about a year.&nbsp; Used at home.&nbsp; There are 4 users in the home.&nbsp; We don't do online gaming, but do stream TV, use wi-fi to connect to our cell phones, and have Ring Cameras.&nbsp; Here is the problem:&nbsp; My internet connection cuts out and my router reboots multiple times per day.&nbsp; The issue first started happening every few days.&nbsp; Then every day.&nbsp; Now it happens probably 3-4 times per day.&nbsp; My router will stop working, internets connection cuts out, and then internet starts working again after 2-3 minutes when the router reboots.&nbsp;&nbsp;Any idea what could be causing the problem?&nbsp; Does the router keep some internal record of what is causing it to reboot?&nbsp; I searched through the Nighthawk App and could not find anything explaining why the router keeps having this issue.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;

plemans · Answer

If the CAX doesn' sense a connection back to the ISP, it reboots. This is normal behavior for it. So it makes me suspicious of the ISP's connection. when its working, a copy of the cable connections page (shows upstream/downstream details) and the event logs help confirm this suspicion&nbsp;

jonkeyes01 · Answer

Thanks for the tip! How do obtain a copy of my cable connections page and events log? Is that something my internet provider (Xfinity) would have? Or can I obtain that through the Nighthawk app or my router/modem itself?

FURRYe38 · Answer

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

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Nighthawk AX2700/CAX30 keeps rebooting

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