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Solved
Nighthawk C7000 AC1900 Slow speeds
I have Comcast Blast internet and was getting a little over 100mbps with the xfinity router but I decided I was tired of renting so I bought a surfboar modem that also got roughly 100mbps. The surfbo...
Hello Dexter11
It does sound like that may be the issue since your old modem is active. Your line can do any speed its just the coding assigned to the modem that limits what speed you get. From what you say it sounds like your old modem is assigned the higher speed and the new modem is assigned a lower speed so it may be even charging you for 2 connections on your bill.
DarrenM
Hello Dexter11
It does sound like that may be the issue since your old modem is active. Your line can do any speed its just the coding assigned to the modem that limits what speed you get. From what you say it sounds like your old modem is assigned the higher speed and the new modem is assigned a lower speed so it may be even charging you for 2 connections on your bill.
DarrenM
Yup thats exactly what happened. I spoke with comcast yesterday and they discovered that they sent the wrong boot file to my modem when I activated it so it was limited to the 30mbps. She sent the correct boot file over and I'm getting my 200mbps now. Thanks for you help!