Orbi WiFi 7 RBE973
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Nighthawk XS4 - Don't remember my gateway user and password

dhigginsk12
Aspirant

Nighthawk XS4 - Don't remember my gateway user and password

Hello, did a factory reset on my router hoping it would reset the gateway password, but, it did not. I tried admin/password combo but fail every time. I also forgot the first Net gear product I purchased. How do i factory reset the gateway password?

Message 1 of 7
plemans
Guru

Re: Nighthawk XS4 - Don't remember my gateway user and password

What actual device do you have? (check the label)

When you reset, did you push and hold reset for 7-15 seconds while it was powered on? 

Message 2 of 7
dhigginsk12
Aspirant

Re: Nighthawk X4S - Don't remember my gateway user and password

Yes, I did that, and I can now log in on the wifi but can't get into the gateway router settings. I can't remember my answer to the security question. I have the Nighthawk X4S AC3200 Wifi Cable Modem Router, Model No c7800.

Message 3 of 7
plemans
Guru

Re: Nighthawk X4S - Don't remember my gateway user and password

If you didn't go through setup, the defaults are: 

login: admin

password: password

 

Then it'll force you to change the password. 

Don't go through setup on the app. Just use the browser

Message 4 of 7
dhigginsk12
Aspirant

Re: Nighthawk X4S - Don't remember my gateway user and password

I have been trying through the browser, many times.

Message 5 of 7
plemans
Guru

Re: Nighthawk X4S - Don't remember my gateway user and password

did you try at the 192.168.100.1 address? 
Also, make sure during the reset to disconnect the coax from it. Then after it resets/reboots, try setup without the coax connected. 

Message 6 of 7
dhigginsk12
Aspirant

Re: Nighthawk X4S - Don't remember my gateway user and password

Yes, I tried this, but, still running into the same issue

Message 7 of 7
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