Hello, When my phone connect to the wifi some of the apps are not opening or loading. For example the xfinity app and nighthawk app are not opening or connecting. Also Twitter app not loading images and videos. This only happens to my s22u phone and samsung tablet. For ipad and laptop works fine. When my s22u phone switch to the mobile data all the apps will work. So far I tried downgrade firmware(the firmware im using is 1.4.11.2), factory reset and it fix the issue. But after 1 day or half hour this issue will come back agagin. This issue has been bugging me for 3 weeks.Thank you

Be sure any MAC ADDRESS randomizers are disabled on phones while your at home: https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message What channels are you using? Try 1 and 40. Try disabling AX mode.

Hello, I did disabled random mac address on my phone. And I also changed wifi channel to 1 and 40. AX feature disabled but still not working.Thank you

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

Cable ConnectionSTATUS:GOOD Cable ConnectionCancel ApplyFrequency start ValueThis field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.Starting Frequency <tabindex=-1>Startup Procedure</tabindex=-1>ProcedureStatusCommentAcquire Downstream Channel693000000 HzLockedConnectivity StateOKRegistration CompleteBoot StateOKOperationalSecurityEnabledBPI+IP Provisioning ModeHonor MDDIPv6 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1> ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectabables1Locked256 QAM44693000000 Hz1.7 dBmV43.2 dB002Locked256 QAM13489000000 Hz1.2 dBmV43.0 dB003Locked256 QAM14513000000 Hz1.3 dBmV43.1 dB004Locked256 QAM15519000000 Hz1.0 dBmV43.0 dB005Locked256 QAM16525000000 Hz0.9 dBmV42.9 dB006Locked256 QAM17531000000 Hz1.1 dBmV42.9 dB007Locked256 QAM18537000000 Hz1.1 dBmV42.9 dB008Locked256 QAM19543000000 Hz1.2 dBmV43.0 dB009Locked256 QAM20549000000 Hz0.9 dBmV42.9 dB0010Locked256 QAM21555000000 Hz0.8 dBmV42.8 dB0011Locked256 QAM22561000000 Hz0.9 dBmV42.9 dB0012Locked256 QAM23567000000 Hz1.0 dBmV42.9 dB0013Locked256 QAM24573000000 Hz1.2 dBmV43.0 dB0014Locked256 QAM25579000000 Hz1.2 dBmV43.0 dB0015Locked256 QAM26585000000 Hz1.2 dBmV43.0 dB0016Locked256 QAM27591000000 Hz1.1 dBmV43.0 dB0017Locked256 QAM28597000000 Hz1.3 dBmV43.0 dB0018Locked256 QAM29603000000 Hz1.3 dBmV43.0 dB0019Locked256 QAM30609000000 Hz1.4 dBmV43.1 dB0020Locked256 QAM31615000000 Hz1.3 dBmV43.0 dB0021Locked256 QAM32621000000 Hz1.4 dBmV43.0 dB0022Locked256 QAM33627000000 Hz1.4 dBmV43.0 dB0023Locked256 QAM34633000000 Hz1.5 dBmV43.1 dB0024Locked256 QAM35639000000 Hz1.5 dBmV43.1 dB0025Locked256 QAM36645000000 Hz1.4 dBmV43.0 dB0026Locked256 QAM37651000000 Hz1.5 dBmV43.1 dB0027Locked256 QAM38657000000 Hz1.5 dBmV43.2 dB0028Locked256 QAM39663000000 Hz2.0 dBmV43.3 dB0029Locked256 QAM40669000000 Hz2.1 dBmV43.4 dB0030Locked256 QAM41675000000 Hz2.0 dBmV42.3 dB0031Locked256 QAM42681000000 Hz1.6 dBmV43.1 dB0032Locked256 QAM43687000000 Hz1.7 dBmV43.1 dB00 <tabindex=-1>Upstream Bonded Channels</tabindex=-1> ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower1LockedATDMA172560 Ksym/sec16400000 Hz36.8 dBmV2LockedATDMA182560 Ksym/sec22800000 Hz37.3 dBmV3LockedATDMA192560 Ksym/sec29200000 Hz37.8 dBmV4LockedATDMA202560 Ksym/sec35600000 Hz38.3 dBmV5LockedATDMA212560 Ksym/sec40400000 Hz38.0 dBmV6LockedATDMA222560 Ksym/sec10400000 Hz36.0 dBmV7Not LockedUnknown00 Ksym/sec0 Hz0 dBmV8Not LockedUnknown00 Ksym/sec0 Hz0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1> ChannelChannel IDIndicatorSubcarrier Zero FrequencyActive Subcarrier Number RangeTotal CodewordsUncorrectable Codewords1193Non-Primary713.6 MHz1108 ~ 298719909993020Other0 MHz0 ~ 000 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> ChannelUpstreamIsMutedRanging StatusSubcarrier Zero FrequencyActive Subcarrier Number RangeSymbols Per FrameTx Power1 Other0 MHz0 ~ 000 dBmV2 Other0 MHz0 ~ 000 dBmV Extended Upstream Transmit PowerEnable Extended Upstream Transmit Power Current System Time: 2023-04-26 23:29:15System Up Time: 01:37:04

Event LogClear Log Refresh TimePriorityDescription2023-04-26 20:53:34Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=34:98:b5:8f:f9:f0;CMTS-MAC=00:90:f0:56:01:00;CM-QOS=1.1;CM-VER=3.1;1970-01-01 00:00:32Notice (6)Honoring MDD; IP provisioning mode = IPv61970-01-01 00:00:25Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=34:98:b5:8f:f9:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;2023-04-26 20:22:59Critical (3)No Ranging Response received - T3 time-out;CM-MAC=34:98:b5:8f:f9:f0;CMTS-MAC=00:90:f0:56:01:00;CM-QOS=1.1;CM-VER=3.1;1970-01-01 00:00:26Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=34:98:b5:8f:f9:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;1970-01-01 00:02:36Critical (3)No Ranging Response received - T3 time-out;CM-MAC=34:98:b5:8f:f9:f0;CMTS-MAC=00:90:f0:56:01:00;CM-QOS=1.1;CM-VER=3.1;1970-01-01 00:02:20Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=34:98:b5:8f:f9:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;1970-01-01 00:00:42Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=34:98:b5:8f:f9:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Nighthawk cax30s Wifi issue | NETGEAR Communities

21 Replies

FURRYe38
Guru - Experienced User
Apr 25, 2023
Be sure any MAC ADDRESS randomizers are disabled on phones while your at home:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

What channels are you using? Try 1 and 40.

Try disabling AX mode.
- fhdeybcfg
  Aspirant
  Apr 25, 2023
  Hello, I did disabled random mac address on my phone. And I also changed wifi channel to 1 and 40. AX feature disabled but still not working.
  Thank you
  - FURRYe38
    Guru - Experienced User
    Apr 26, 2023
    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
    https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
    
    Please post a copy and paste of the modems connection status and event log page.
    https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
    https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

Forum Discussion

Nighthawk cax30s Wifi issue