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Forum Discussion

Acasarella's avatar
Acasarella
Follower
Oct 03, 2018

Only one out of two Ethernet ports working

Model is a C6220, brand new. I had my Xbox connected via Ethernet, and a laptop. Only one of the ports seems to be working. I’m not sure if they both work if number one is being used? So two won’t work unless one is being used? Or what? Or if I can only use one at a time?? I’m lost. Help
Hardware
Troubleshooting

2 Replies

  • antinode's avatar
    antinode
    Guru
    Oct 03, 2018

    > [...] Only one of the ports seems to be working. [...]

       Determined how, exactly?  As usual, showing actual actions with their
    actual results (error messages, LED indicators, ...) can be more helpful
    than vague descriptions or interpretations.

    > [...] I had my Xbox connected via Ethernet, and a laptop. [...]

       Are you connecting both devices at the same time, or moving one
    device from one port to another?

       The C6220 can be configured as a modem+router, in which case you
    should be able to use both LAN Ethernet ports simultaneously.  In that
    mode, your client device(s) should get an IP address like
    "192.168.0.X".

       It can also be configured as a modem-only, in which case only one
    device can work at a time.  In that mode, your client device should get
    an IP address from your ISP, and that address would be something unlike
    "192.168.X.Y".

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual.  Look for "Change the Router
    Mode".  Additional reading might also have some benefit.