Remote Management not working in the Nighthawk app

Gunnerb52 · ‎2018-10-02

I bought NETGEAR Nighthawk AC1900 (24x8) DOCSIS 3.0 WiFi Cable Modem Router Combo (C7000) Certified for Xfinity from Comcast, Spectrum, Cox. I am using it on the Xfinity Network. I enabled remote management on my router. It is in router mode. I installed the Nighthawk app on my phone and created an account but when I tried to log on it says that my model is not supported. My firmware version is v1.02.08. I have power cycled the router. Part of the reason I bought this was to have remote access and it defeats the purpose of paying $100 more so I could have this feature when I could have bought a cheaper one and it still did the same thing. I am trying to use the android version of the nighthawk app. I am connected to the 5G non guest version of the wifi. It is set for everyone right now till I get it working and http and https. I can log on locally using the Genie app and when I try to enable remote management it says not supported.

I emailed ntgrapps_support@netgear.com 3 days ago like it said in the app forums but no response. I opened a ticket online and they responded that remote management doesn't work on the Genie. It's like they skipped the whole first half of my post where I said I tried the NIGHTHAWK app which is supposed to be for the Nighthawk router. I confirmed that it was listed as supported before I bought the product but I cannot get remote management to work. So now I am stuck waiting for them to read the same exact thing again and give me an answer based on Nighthawk router not working with Nighthawl app.

Anyone else know why when I try to use the Nighthawk app it says my router is not supported? I have latest firmware, I have it enabled in router config. I have cycled power on everything and still says not supported.

warrengk · ‎2018-10-03

smae issue here with Xfinity, just got off the phone with them, 1 1/2 hours and they couldnt figure it out. Since the xfinity "scheduled maintence" 3 days ago, i started having these issues where the xfinity app/ xfinity online wouldnt show my modem, it shows "somethings gone wrong" under modems, but doesnt give me details. i've reset the modem, power cycled and its still not showing. My xbox one x is hard wired to the c7000 and the divsion shows "poor connection to host server". Xfinity said i needed to contact netgear because everything on xfinitys side is ok, its the netgear thats not allowing itself to be seen. This is so frustrating.