NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Spectrum Gigabit service - Netgear CM2000 & Orbi RBK853 Not getting Full 1 Gig Speed
I recently upgraded my Spectrum service to 1gig last month and I was getting the full service speed for a couple of weeks. My download speeds are now pinning at near 100mbps. I've spoken with the spe...
It shouldn't happen and you can always open a support case with netgear as one of the ports seems to be having issues.
(the port check is just to see if one device isn't negotiating properly. Helps to check it)
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
Thanks so much for the help.
I don't have an extra switch laying around unfortunately. These were purchased within the last 30 days so I should be within the support window thankfully. I'm working through the support process now.
Level 1 support had me upgrade the firmware manually to v.6.8.5_2.1.9 without any effect other than seemingly taking my internet offline.
Oddly though, the blue gigabit light flashes on my modem, but the orbi router never seems to negotiate the gigabit connection and I'm rendered without any internet. If I then reboot the router, the connection is established at 100 mbps.
Really feels like a hardware issue to me at this point.