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The new Model C7100V is not working for Xfinity Voice
I preordered and waited for the C7100V because it was advertised as supporting Xfinity internet and voice. It has been working well for internet, but when I recently attempted to have my phone provisioned, Xfinity couldn't get a dial tone and said this model is not compatible for voice. Anyone have any suggestions? I'm sure Netgear didn't advertise its product falsely.
Just installed mine yesterday... dealing with Comcast provisioning/activation certainly tested my patience... after being on the phone with the activation/provisioning person for over 30 minutes trying to get voice to work by rebooting the gateway multiple times, powering off/on my wireless phone base station, switching tel lines, etc... the guy said he was going to connect me to the xfinity voice activation person, that voice may need to be activated. Once I was off hold with the 'voice activation' person, it was all working within 5 minutes. Apparently their training on the C7100V leaves much to be desired. Good luck!
7 Replies
C7100v is certified for voice and it should work fine.
please check the below Comcast webpage
https://mydeviceinfo.xfinity.com/device/netgear-c7100v-605
what is the TEL1 LED status?
Please post the eMTA status and event logs.
Forgive me, but as my user name reveals (nontech281), I’m in no way a technical person. Wouldn’t know how to pull any logs if you were holding my feet to the fire. ): I’m a plug and play person.
But the great news is that after an hour on the line with Comcast, the phone is now working with the NetGear modem.
Thanks for the response. The tech community is always willing to help!
Just installed mine yesterday... dealing with Comcast provisioning/activation certainly tested my patience... after being on the phone with the activation/provisioning person for over 30 minutes trying to get voice to work by rebooting the gateway multiple times, powering off/on my wireless phone base station, switching tel lines, etc... the guy said he was going to connect me to the xfinity voice activation person, that voice may need to be activated. Once I was off hold with the 'voice activation' person, it was all working within 5 minutes. Apparently their training on the C7100V leaves much to be desired. Good luck!
I also had voice issues with the c7100v. I did get dial tone...but voice calls kept cutting in and out....finally had xfinity install a separate voice only modem...havent had any issues since. My c7100v is now an expensive wireless router.
So sorry to hear. Now that my phone line is activated, I hope I don’t experience that issue. This modem wasn’t cheap and came highly recommended. We shouldn’t have issues.
Thanks! Although it took me an hour on the phone (no holding time), I’m happy to report that once I proved to them that the modem is actually on their approved devices list, they were able to get everything working.
