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Unable to connect to the Internet - CM500
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Unable to connect to the Internet - CM500
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Re: Unable to connect to the Internet - CM500
It does happen that devices go bad. Not saying thats what happened though. Optimum is great at saying 3rd party equipment is bad when it isn't. Reason why is they don't support it. If it was their equipment, they tend to troubleshoot more.
Blinking amber means its searching for a downstream channel. It usually either points to a signal issue or a bad modem.
What are all the lights on the router doing?
If you log into the modem (192.168.100.1), take a screen snip of your modem connections page and your logs. Post them back here. this gives us a snap shot of your connection back to your isp.
I'd also recommend removing any splitters, amplifiers, attenuators from your coax line. If possible, move the modem to right where the coax enters the home. If its not possible, check each connection for damage, corrosion, being loose. Sometimes just unscrewing and screwing back in loosens to corrosion. also check the coax cable for kinks, damage, water damage, etc.
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Re: Unable to connect to the Internet - CM500
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Re: Unable to connect to the Internet - CM500
glad to hear you've (hopefully) got it straightened out!
let us know if you have further issues and we'll do our best
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