Forum Discussion

Tutor

Apr 26, 2019

Upstream light flashing no internet connection

I was trying to log into my router tonight and for some reason it didn’t like the password I was entering. I got to the security questions page and it didn’t like those answers either. I know the answ...

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Troubleshooting

byteme67

Tutor

Apr 26, 2019

Let me rephrase this. Everything was working great until I reset the unit using the reset switch on the back. Now I have no internet connection.
Yes I can log into the web management. And nothing in the user manual states check out this or that when your upstream light is flashing green and the power, the downstream, the 2.4Ghz, the 5Ghz and the Ethernet lights are solid green. And your internet light is out.
I’ve checked all cabling. Nothing changed there. I did reseat the coax just in case because in the web management it states there is no RF signal.
This is frustrating

FURRYe38

Guru - Experienced User

Apr 26, 2019

Contact your ISP and have them check the single lines up to the modem...

byteme67 wrote:
Let me rephrase this. Everything was working great until I reset the unit using the reset switch on the back. Now I have no internet connection.
Yes I can log into the web management. And nothing in the user manual states check out this or that when your upstream light is flashing green and the power, the downstream, the 2.4Ghz, the 5Ghz and the Ethernet lights are solid green. And your internet light is out.
I’ve checked all cabling. Nothing changed there. I did reseat the coax just in case because in the web management it states there is no RF signal.
This is frustrating