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jqhall63's avatar
jqhall63
Aspirant
Dec 15, 2016

accessing 5g network on W7 system

I'm using an AC1750 wifi router. it  works will with my w8 pc and my ios system devices. They can  see both primary and guest networks and 5g and non-5g.  However, on my w7 pc, it cannot find the 5g network that appears on all other devices. ls there a fix to this?

Troubleshooting

3 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Dec 16, 2016

    Welcome to the community, jqhall63

     

    What's the exact model number of your NETGEAR device?

    On your Windows 7, can you the 2.4GHz signal? If you do, then your Windows 7 machine only supports 2.4GHz signal. 

    However, if it cannot find any other wireless network check if the wireless feature on that computer is turned on. 

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Dec 19, 2016

        Hello jqhall63

         

        Make sure your windows 7 pc has a 5Ghz capable wireless card in it. If it does you may want to try and update the driver for the wireless card on the PC.

         

        DarrenM