NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jhook22's avatar
jhook22
Follower
Feb 28, 2023

c7000v2 dropping connection regularly Xfinity

Hello, I'm looking for some insight on the possible cause of my internet dropping multiple times per day. Sometimes it's for a couple seconds, others times it's for a minute or 2. I'm not sure if the issue is my modem or I have line issues. I'm using the Nighthawk c7000v2 with Xfinity. When I moved into the home about 6 months ago, Xfinity came out and ran new lines to my modem and tv box (previous owners had dish and everything was goofy). For the first couple months I don't recall many issues, but the last few have been pretty bad and only seems to be getting worse. I've reset everything a couple times and Xfinity has done all of the troubleshooting/resetting on their end as well to no avail. 

 

Before I pay for them to come back out, I was wondering if anyone could review these logs and let me know if there's anything obvious issues. 

Thanks!

1 Reply