cm500 connection issues - solid amber light

Question

Hello having modem issues. No comcast xfinity issues, tried power cycling and resetting. The top light is green, second and third are solid amber, bottom two are blinking green. Help please!

vkdelta · Answer

does your ONLINE LED ever get SOLID GREEN? (4th LED).&nbsp;&nbsp;

needhelp808 · Answer

nope, blinking green.

vkdelta · Answer

pls take screenshots of power levels. Most likely modem is not going online and may have upstream (US) power issue.&nbsp;

needhelp808 · Answer

Unfortunately, can't even do that. &nbsp;It says the cable isn't connecting. &nbsp;TV is still coming through the cable and Comcast says it can see my modem (mac address registered, etc). &nbsp;Issue with the modem?

vkdelta · Answer

Is it possible to post a screenshots and video of the modem initialization?&nbsp;

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cm500 connection issues - solid amber light

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