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RemyMM's avatar
RemyMM
Tutor
Feb 04, 2022

horrible modem router and support

spent FOUR hours trying to connect.  ISP says it is connected but Nighthawk won't connect to FOUR separate devices and TWO different browsers due to privacy issues.  GARBAGE.  india support is absolutely wortthless

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 04, 2022

    You didn't give us much to go off. 

    1. what router do you have?

    2. is there a seperate modem (based off your title)?

    3. what firmware is on the router ?

    4. what actual error are you getting? A screen snip of it can help

    5. what method of setup are you using? setting it up with an app? Using the browser?

     

    Details are key since we're not there to see whats going on. 

    • RemyMM's avatar
      RemyMM
      Tutor
      Feb 04, 2022

      This is under NIGHTHAWK... it is a netgear nighthawk modem.  AX2700 DOCSIS 3.1 WiFi Cable Modem Router (CAX30)

      • RemyMM's avatar
        RemyMM
        Tutor
        Feb 04, 2022

        I get this error with Edge, Chrome, on my desktop, android phone, tablet...

         

        Your connection isn't private

        Attackers might be trying to steal your information from www.costco.com (for example, passwords, messages, or credit cards).

        NET::ERR_CERT_AUTHORITY_INVALID
         

        Your connection isn't private

        Attackers might be trying to steal your information from www.amazon.com (for example, passwords, messages, or credit cards).

        NET::ERR_CERT_AUTHORITY_INVALID
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Feb 05, 2022
    RemyMM wrote:

    but Nighthawk won't connect to FOUR separate devices and TWO different browsers due to privacy issues. 

    Apart from the Internet, your Nighthawk does not connect to anything. It is the other way round. Things connect to wifi, or ethernet, on the router and then to the Internet.

     

    So you need to look at these devices and find out why they can't connect.

     

    Do other devices connect?

     

    What devices don't connect?

     

    What firmware is on the CAX30? Unlike most cable modem/routers, this one allows updates.

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    That page will also have any software, firmware and drivers for your device, if they exist.

    Check the section in the manual Update the router firmware.