I don't know if anyone else has had this issue. My wifi has been working correctly and last night, my router just disappeared from the network list. I thought my ISP was having problems so I didn't think too much about it. But even if my internet signal was out, wouldn't I still see the network on the list? I can't see it on any of my devices. My laptop which runs Windows 10, my iPhone, or my PS4. Firmware version is V2.01.18. I've called support twice and they told me to reset it and it seems to work, but I don't want to have to keep resetting it if it goes out. I would like a permanent solution. The model of my router is an AC1750 dual band router/modem.

Which hardware are we talking about? AC1750 isn't a Netgear model number. It could be a router, modem or cable modem. andy792 wrote:My wifi has been working correctly and last night, my router just disappeared from the network list. Where is this list? Wifi sources? If the Internet goes off, it will show in the lights on whatever device we are talking about here.

Sorry about that. It's a c6300, so it's a modem/router. Well the list is what shows up on your computer when you try to connect to the wifi. Like when you click on the wifi signal on the bottom right.

OK. It can't see the wifi. I asked because there are various places where things appear on the network, as wired or wireless devices. I assume that this bit refers to Windows. Well the list is what shows up on your computer when you try to connect to the wifi. Like when you click on the wifi signal on the bottom right. If so, the problem could be with Windows rather than the wifi from the modem router. When the network disappears, do you still see the wifi LEDs on the c6300? If you haven't found it already, the manual is here: >>>> C6300 | Product | Support | NETGEAR <<<< It looks like yoiu have the latest firmware: What’s the latest firmware version of my NETGEAR cable modem or modem router? As you say, even if the Internet died, you should still see the wifi. When you say support told you to reset the thing, is that ISP support or Netgear? Did that reset include factory reset?

Well I can't see the network on any of my devices, such as my iPhone or my PS4. It just disappears, so I don't think it's an issue with my Windows laptop. The lights are on when it disappears. Netgear support told me to press and hold the reset button on the router so I'm not sure if that is a factory reset.

The reset "button" is a more drastic manoeuvre. It wipes out all your settings. They call it a button, but it is more a hole that you have to prod with a sharp object. Page 9 on the manual. Is that what you used? If you tried that, then you may need to try something else. If the wifi lights stay on, then it should still be chugging out the wifi. You could try switching your wifi to a different channel, just in case you are getting interference from other local wifi. Do both 2.4GHz and 5GHz bands disappear?

AC1750 router/modem won't show up on network list

13 Replies

michaelkenward
Guru - Experienced User
Jul 29, 2017
Which hardware are we talking about? AC1750 isn't a Netgear model number. It could be a router, modem or cable modem.

andy792 wrote:
My wifi has been working correctly and last night, my router just disappeared from the network list.

Where is this list? Wifi sources?

If the Internet goes off, it will show in the lights on whatever device we are talking about here.
- andy792
  Tutor
  Jul 29, 2017
  Sorry about that. It's a c6300, so it's a modem/router. Well the list is what shows up on your computer when you try to connect to the wifi. Like when you click on the wifi signal on the bottom right.
  - michaelkenward
    Guru - Experienced User
    Jul 29, 2017
    OK. It can't see the wifi.
    
    I asked because there are various places where things appear on the network, as wired or wireless devices.
    
    I assume that this bit refers to Windows.
    
    Well the list is what shows up on your computer when you try to connect to the wifi. Like when you click on the wifi signal on the bottom right.
    
    If so, the problem could be with Windows rather than the wifi from the modem router.
    
    When the network disappears, do you still see the wifi LEDs on the c6300?
    
    If you haven't found it already, the manual is here:
    
    >>>> C6300 | Product | Support | NETGEAR <<<<
    
    It looks like yoiu have the latest firmware:
    
    What’s the latest firmware version of my NETGEAR cable modem or modem router?
    
    As you say, even if the Internet died, you should still see the wifi.
    
    When you say support told you to reset the thing, is that ISP support or Netgear? Did that reset include factory reset?

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AC1750 router/modem won't show up on network list