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Hang94's avatar
Hang94
Aspirant
Dec 18, 2015

[C3000-100NAS] 2nd and 3rd Light just keeps blinking

Hi All

 

I bought this modem/router back in april 2015. it stopped working on October 2015.

 

ISSUE: 2nd and 3rd Light just keeps blinking, 1st and 4th light is stable.

 

Contacted TWC, They told me that its netgears firmware issue, and they tried to help me for over 2 hours trying everything at their end, but the issue is still there.

Im just wondering if this is netgears fault? it wasnt a cheap modem/router, it should at least last upto 2 years before anything happens to it...

If anyone has the same issue and got it solved please help me!

Firmware

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 18, 2015

    Hello Hang94

     

    Have you tried to do a factory reset on the modem by holding the reset button in for 10 seconds. also check if you have a cable splitter between the modem and the wall try removing that and see if it will connect. If this does not work the modem and it is still under warranty you can contact netgear phone support if the unit needs replaced 

     

    DarrenM

    • Hang94's avatar
      Hang94
      Aspirant
      Dec 19, 2015

      Reset actually made it work, but my speed supposed to be 50MB/5MB

      and i cant even load the speedtest website...