NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CarlR's avatar
CarlR
Aspirant
Jul 26, 2019

C6220 WIfi files missing

Ive had the same thing happen, It was working fine for about 11 months and then one day I was looking through my ring door bell and when I got home no wifi, it does not come up on my phone, laptop or ps4 wifi list, but I can plug into it and it appears fine just no Wifi. I've tried soft, hard and rebooting it and nothing. I've logged into the router and it says under the wifi drop down menu "No files found" and when I try to click on advance the router turns off and on by itself. I've checked on netgear which was no help unless I give them money 90 days isn't much support in my opinion. SO, you need the important details here this is what I have Ac1200 wifi cable modem router  model c6220  firmware v1 02.02

 

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 26, 2019

    Has a factory reset and setup from scratch been performed yet? 

    What browser are you using? Try IE11, FF or Opera...

    • CarlR's avatar
      CarlR
      Aspirant
      Jul 26, 2019

      I don't think I've read how to do a factory reset like that, Just the rebooting, and the reset button on the back of the router along with that genie program.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 28, 2019

        Press the reset button in back for 15 seconds then let go.

         

        Download the user manual for your model modem as well for information about your modem...