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Forum Discussion
C6300 Router, READYSHARE, ReadyDLNA:C6300 (Hacker Control Questions)
I will start by stating that I have a hacker on my network who is making use of my Netgear router and related hardware. This has been going on for over three months. This has been a SEVERE hack...he...
Don't expect the ISP to help. You don't really want them mucking around with your devices. Their job is to transport bits to and from your home network.
Unfortunately, it's hard to tell what's going on, although I bet that one of your computers has been infected. If you have really been hacked, then you should shut down your Internet connection and work on cleaning up your network and machines. You may have to back up your personal data and reinstall Windows. That should get rid of most malware. Just hope that any malware hasn't embedded itself into your computer's BIOS or hard drive's boot sector.
As to your C6300, you should reset it to factory settings and proceed to set it up from scratch. Be sure to change the admin password. If you don't use Wi-Fi, then you should turn off the radios. Push the Wi-Fi button for 2 seconds or until the Wi-Fi light turns off. You should also turn off UPnP on the C6300. Hackers can sometimes get through ports opened with it by devices on your network.
For reference, here is the user manual:
http://www.downloads.netgear.com/files/GDC/C6300/C6300_UM_17Nov2015.pdf
Speaking of which, you didn't mention what other devices you have in your house, but if you have IoT devices such as IP cameras, they can be targets for hacking. You may want to temporarily turn them off until you have regained control of other things.
Good luck.