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Diana58's avatar
Diana58
Aspirant
May 28, 2020

C7000 modem not working

I just called my internet provider and they said the modem is not connecting to their service. Any suggestions on how to fix?

3 Replies

  • antinode's avatar
    antinode
    Guru
    May 28, 2020

    > I just called my internet provider [...]

     

       Why?  Is there a problem of some kind?  Care to share?

     

    > [...] and they said the modem is not connecting to their service.
    > [...]

     

       And what does it have to say for itself?

     

    > [...] Any suggestions on how to fix?

     

       The LED indicators on these gizmos exist for a reason, and the
    non-psychics in your audience can't see yours.

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual (at least).  Read.  Look for the
    LED descriptions and "Troubleshoot".

    • Diana58's avatar
      Diana58
      Aspirant
      May 28, 2020
      I checked out the troubleshooting and all it says is modem is offline. My internet provider said there’s nothing wrong on their end. Any ideas? Says check RF connection, but I’m not sure how to do that besides calling my provider which I already did.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 28, 2020

    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Be sure to power OFF the modem for 1 minute them back ON.

    Diana58 wrote:
    I just called my internet provider and they said the modem is not connecting to their service. Any suggestions on how to fix?