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SC_Stigmata's avatar
SC_Stigmata
Tutor
Oct 26, 2020

C7100V cable modem/router will not recognize external USB device

Modem/Router doesn't recognize external HD.  This seems to be an issue with this model.  Previous solutions (replace until you get one that works) and power cycle (reset) and hope that works.  Any ot...
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Hardware
Troubleshooting
SC_Stigmata's avatar
SC_Stigmata
Tutor
Oct 28, 2020

Appreciate your suggestions.  We tried :smileyhappy:

SC_Stigmata's avatar
SC_Stigmata
Tutor
Nov 04, 2020

No luck with NETGEAR technical support getting the USB ports to work.  Service ticket was closed by NETGEAR.  Part is defective.  Part was returned to retailer for refund.  

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 04, 2020

    Thank you for letting us know.

     

    Good Luck.