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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
Is there a NG customer support number I can use to talk to them about it?
Would I return it to NG or the vendor I bought it from (it was almost a year ago and they might not take it)?
Jinguni wrote:
It’s not a fix technically but I returned my CAX80 and bought the CAX30. I’ve been using the CAX30 for weeks without issue, was able to do the initial setup under 5 minutes. I still haven’t heard anything from WOW or NG regarding a fix for the CAX80.
Hi Everyone,
Good day!
WOW Cable Engineers are already testing in the lab some fixes to address the issue about the recent CAX80 not working anymore or stops working. Once the fix is out, they will push it out to their customers internet line.
Regards,
Oliver
Community Team