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Frank126's avatar
Frank126
Aspirant
Feb 02, 2022
Solved

CM1000v2 blinking down stream light

Anyone have a clue what’s going on? Any help would be appreciated. Tried resetting and restarting. Called ISP only said modem is offline. Wondering if modem is just burn out.

Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
  • Tech came by today and figure out that there was no signal coming in from the outside. He says it appears ISP(Xfinity) was working outside and left some lines disconnected. Leading to many of my neighbors having no internet. I wasn’t aware my neighbors had no internet either. Connected lines back tested connection and everything seems good now.

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Please post a copy and paste of the modems connection status page.
    Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Be sure to power OFF the modem for 1 minute then back ON.
    https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
    https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
    https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
    https://highspeed.tips/docsis-events/

    • Frank126's avatar
      Frank126
      Aspirant
      ISP should be coming today to check that. Provision is good. There are no line splitters. I am using RG6 gold plated. I have done many resets and restarts nothing.



      Downstream Bonded Channels


      Upstream Bonded Channels


      Downstream OFDM Channels


      Upstream OFDMA Channels


      Current System Time: --- --- -- --:--:-- ----
      System Up Time: 0:00:31
      Procedure Status Comment
      Acquire Downstream Channel 0 Hz In progress
      Connectivity State In progress Not Ready
      Boot State In progress Unknown
      Security In progress BPI+
      IP Provisioning Mode In progress Unknown
      Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
      1 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      2 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      3 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      9 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      10 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      11 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      12 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      13 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      14 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      15 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      16 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      17 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      18 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      20 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      25 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      26 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      27 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      28 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      29 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      30 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      31 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
      Channel Lock Status Modulation Channel ID Frequency Power
      1 Not Locked Unknown 0 0 Hz 0.0 dBmV
      2 Not Locked Unknown 0 0 Hz 0.0 dBmV
      3 Not Locked Unknown 0 0 Hz 0.0 dBmV
      4 Not Locked Unknown 0 0 Hz 0.0 dBmV
      5 Not Locked Unknown 0 0 Hz 0.0 dBmV
      6 Not Locked Unknown 0 0 Hz 0.0 dBmV
      7 Not Locked Unknown 0 0 Hz 0.0 dBmV
      8 Not Locked Unknown 0 0 Hz 0.0 dBmV
      Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
      1 Not Locked Unknown 0 0 Hz 0 dBmV 0 dB 0 ~ 0 0 0 0
      2 Not Locked Unknown 0 0 Hz 0 dBmV 0 dB 0 ~ 0 0 0 0
      Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
      1 Not Locked Unknown 0 0 Hz 0 dBmV
      2 Not Locked Unknown 0 0 Hz 0 dBmV
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Well that would be a problem. All your data on this page is zero'd. There should be values seen here for all these columns. Have the tech look at this page when they get there.