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Lito628's avatar
Lito628
Tutor
Feb 08, 2021

CM1200 Drops Internet

My modem is new and prior to this modem, my internet did not drop. Now every 15-20 the modem Internet LED light goes off and my internet drops then after a few mins it will start blinking and connect again. It does that repeatedly entire day. I have rebooted, updated, reset and had my ISP come out and all is fine. Seems to be the modem. Help!!!

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 09, 2021

    Please post a copy and paste of the modems connection status page.
    Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Be sure to power OFF the modem for 1 minute them back ON.
    https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

    • Lito628's avatar
      Lito628
      Tutor
      Feb 09, 2021
      Startup Procedure
      Procedure Status Comment
      Acquire Downstream Channel 801000000 Hz Locked
      Connectivity State OK Operational
      Boot State OK Operational
      Security Enabled BPI+
      IP Provisioning Mode Honor MDD honorMdd(4)
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 09, 2021

        Need the Downstream and Upstream sections from that page...