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Forum Discussion
Can't login to router
I have a Netgear C6300 modem/router that's about 3 years old. Everything is working fine but for one thing: I can't login to it. I get the error message: "Netgear router is not found or is not supported. Also, make sure the device is not connected to the guest network of the router, and no IPv6 is enabled". (I'm not on the guest network and I don't think IPv6 is enabled).
I'm using the latest version of the Netgear Genie on my Mac Pro tower, OS 10.11.6. My mac is hardwired to the router. Also, my iPhone and laptop are working fine wirelessly. I can't give the firmware version as it comes up as N/A on the Genie network map which also shows everything is working.
I've seen a few other question about this in the forums but no answer that I can find. I've re-started the modem but have not done a factory reset as I don't know if that will keep me from logging back into the internet after the reset. Anyone have any answer for this?
Fyi Netgear, It's annoying that Netgear doesn't support its products after 90 days. I'll definitely remember this when it comes time to buy a new router.
9 Replies
Editortab wrote:
I've seen a few other question about this in the forums but no answer that I can find.That's because there is no single answer that fixes this annoying problem.
How are you getting at the thing? Browser or desktop app? And what is the link you use to get there?
If you are using http://routerlogin.net then it might help to feed the router's IP address into the browser. This is 192.168.0.1 by default but if that fails you may have to do whatever you do on Macs to find out the "default gateway" of your network.
Editortab wrote:Fyi Netgear, It's annoying that Netgear doesn't support its products after 90 days. I'll definitely remember this when it comes time to buy a new router.
Oh so true, but I'd check that others are better on that front.
Don't forget, 90 days isn't the warranty period, that's at least a year. (No one will support or replace three-year old stuff unless the law tells them to.) And you might get better support from the fellow volunteers here than from Netgear's offshore call centres.
Thanks for getting back to me Michael!
I have tried both the Genie app and 3 browsers. It's the Genie app that gives the eror message: "Netgear router is not found or is not supported. Also, make sure the device is not connected to the guest network of the router, and no IPv6 is enabled".
With Safari a). http://routerlogin.net gets me a "Safari Can't Connect to the Server" message, and, b). 192.168.0.1 brings me to a Time Warner search page.
With Chrome a)., and, b). 192.168.0.1. http://routerlogin.net both get me a "This site can't be reached" message.
With Firefox a)., and, b). 192.168.0.1. http://routerlogin.net both get me an "Unable to connect" message.
192.168.0.1 shows up as the router address in my network settings. In the TCP/IP tab in network settings, Configure IPv4 has Using DHCP selected and Configure IPv6 has Automatically selected. The other 2 options are Manually or Link-local only. There is no off position for IPv6 although there is one for IPv4.
Just tried everything again today with the same results. I use Spectrum (formerly Time Warner). I saw some threads that said try to get them update the firmware with no luck. Isn't there a way to get that from Netgear? I can't find it on their site.
Editortab wrote:
192.168.0.1 brings me to a Time Warner search page.This makes me wonder if there is something else on your network.
That sort of thing may also mean that you are going on to their front end.
Editortab wrote:I use Spectrum (formerly Time Warner). I saw some threads that said try to get them update the firmware with no luck. Isn't there a way to get that from Netgear? I can't find it on their site.
You have a cable modem. In that case firmware updates come from the ISP.
Perhaps they also supplied the modem. That might explain some of the other things you see. They may have shipped the modem with settings that are specific to their network.
Is there a Spectrum self-support forum like this one?
As you havern't done a factory reset – a reluctance that I fully understand given that you aren't in a position to backup your settings so that you can restore them later – I can't suggest much more than that.
