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Forum Discussion
PraveenV
Dec 03, 2016Follower
Frequent network drop in Nighthawk AC1900
I purchased the "NETGEAR Nighthawk AC1900 (24x8) Wi-Fi Cable Modem Router (C7000) DOCSIS 3.0 Certified for Xfinity Comcast" from Amazon. I see frequent short-disconnects on my Xfinity connection. Some info:
- I have been using the Xfinity provided modem/router for a year and never faced (as in never) connection drops
- The AC1900 is giving far *superior* download speed - but the connection drops are too frequent
- It's not a major issue when watching videos or when generally browsing. However, I frequently connect to my workstation at work and take Skype call from home. Both these are very sensitive to connection drops - and I frequently get booted out off a Skype meeting
- I already contacted Comcast who confirmed everything is good from their side. They also sent a rep home (and charged for it :)) who confirmed the same.
- Done factory resets atleast thrice, rebooted the modem many time over
- Netgear support asked me to change the MTU from 1500 to 1472 - and that made the problem even worse. So I am back to 1500 bytes
- Device has latest firmware - V1.01.23
- Issue is seen both on wired, wireless (more on wireless though)
- Issue is seen on all devices in my house
- This is the 2nd device I have tried since Black Friday. The first one was AC1600 Netgear - which also exhibited the exact same problem and I returned it. Comcast claims everything is good from their side. Their modem works as expected. My effort to say $10 a month on device cost is proving to be more expensive than I imagined.
Any suggestions?
2 Replies
- DarrenMSr. NETGEAR Moderator
Hello PraveenV
Do you have any kind of splitter on the cable line between the modem and the wall if so try removing it and connect direct to the wall outlet. You could post your modem logs here as well when the drops are happening may give some more detail.
DarrenM
- dc2012Guide
See this thread: https://community.netgear.com/t5/Cable-Modems-Routers/C7000-100NAS-randomly-drops-internet-connection/td-p/1041098/page/1
Although I think the only real solution right now is a new router. Or just use an old one. THe c7000 works fine as a modem only.