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Forum Discussion
Modems rebooting after heavy use
After about 4 cable technicians and many nights of constant failures, I wanted to turn to the internet for answers. In the past month, my modem is constantly rebooting itself after 4 or so hours o...
can you please post your powet table as well from the connection page? thank you.
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 1 567000000 Hz 8.7 dBmV 35.5 dB 24 686
2 Locked QAM 256 2 573000000 Hz 8.4 dBmV 35.5 dB 19 544
3 Locked QAM 256 3 579000000 Hz 8.2 dBmV 35.4 dB 6 541
4 Locked QAM 256 4 585000000 Hz 8.2 dBmV 35.4 dB 19 733
5 Locked QAM 256 5 591000000 Hz 8.5 dBmV 35.5 dB 29 615
6 Locked QAM 256 6 597000000 Hz 9.0 dBmV 35.5 dB 26 702
7 Locked QAM 256 7 603000000 Hz 9.3 dBmV 35.9 dB 31 651
8 Locked QAM 256 8 609000000 Hz 9.7 dBmV 36.1 dB 33 611
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 44 2560 Ksym/sec 21400000 Hz 39.5 dBmV
2 Locked ATDMA 43 2560 Ksym/sec 25000000 Hz 39.8 dBmV
3 Locked ATDMA 42 5120 Ksym/sec 30700000 Hz 40.5 dBmV
4 Locked ATDMA 41 5120 Ksym/sec 37500000 Hz 41.3 dBmV
can you please PM me? we will need some details which you would not be able to post publicly.
thank you. modems going offline is not acceptable (and especially every few hours).
few items noticed in your logs:
1. Power are generally ok. DS is bit hot but it is not a deal breaker.
2. Uncorrectables should be 0 but it is not a big problem since the count is low.
3. US powers levels look OK as well.
4. Event log is messed up:
can you please PM me? we will need some details which you would not be able to post publicly.
thank you. modems going offline is not acceptable (and especially every few hours).
few items noticed in your logs:
1. Power are generally ok. DS is bit hot but it is not a deal breaker.
2. Uncorrectables should be 0 but it is not a big problem since the count is low.
3. US powers levels look OK as well.
4. Event log is messed up:
4.1. Suddenlink does not have IPv6. Why on earth suddenlink after so many years cannot support IPv6? modem is constantly sending IPv6 RS but no RA is being recieved.
4.2 Lot of T3 timeouts. This is typically Plant RF issues or CMTS issues where modem is getting response from the CMTS in time and therefore gives up. this is the problem you are facing.
Did you face this problem with previous motorola modem as well? what was the model? 6141?
Have you escalated problem to Suddenlink L3 to fix this problem? (this problems probably need CMTS/Node level fixes which cannot be fixed by the technician visiting your house.
Does your neighbor have Suddenlink? If yes, what modem he/she uses? Does it work for them?