Aircard ac810s Keeps Rebooting

[Miss]

We can be using the Wi-Fi and the unit will reset / restart while using.
Does not matter if on dock station or not
In addition to this will just loose connection (without shutting down)
Telstra have replaced the sim card thinking it was a sim issue but this didn't change anything

[JasonN]

Hi Miss,

How are you using the device? Do you leave the device plugged in and with the battery in?

Please let me know. :]

- Jason N

[Miss]

Yes mostly, but we take away on weekends where is not plugged in. Does the same.

Generally though in the booster craddle

[JasonN]

Hi Miss,

Is your device up-to-date with the most current firmware and have you done a factory reset on it?

Please let me know. :]

- Jason N

[Miss]

Yes have done all that.

Read through posts on another site and they suggested the factory reset but that didn't work

[JasonN]

Hi Miss,

Please contact support and they will be able to help you with the issue.

http://www.netgear.com/support/contact.aspx 

- Jason N