Circle app passcode

[mrwhite123]

Hello,

I am having a simular issue to others I have reinstalled the circle app and have not got the passcode and when I request a text it does not arrive. I'm guessing I set the phone number incorrectly, but cannot reset it any other way.

Thanks

Chris White

[Blanca_O · Accepted solution]

Hi @mrwhite123

Welcome to NETGEAR Community!

Please send me a private message with your name, email address and device serial number. 

Regards,
Blanca
Community Team

[Blanca_O · Accepted solution]

Hi @mrwhite123

Welcome to NETGEAR Community!

Please send me a private message with your name, email address and device serial number. 

Regards,
Blanca
Community Team

[junglesim]

Hello,

I am having the same issue as others, I have reinstalled the circle app and have not got the passcode and when I request a text it does not arrive.   Can anyone please help?

Thanks

[sku11monkey]

Exact same issue! Was managing circle for more than a year and the one day I can’t get in through the app. I’m the only admin and the app can’t kick out a text message when asked. Blanca- can I PM you my details as well?

[katjohn]

I am not receiving the text message with passcode Circle. The app was working and then it wasn't. I've reinstalled the app to re-set it up but am blocked because I do not have the admin passcode. How do I find/get it?

[briantharvey75]

I am having the same problem getting back on to my circle. I purchased a new iphone and when I went to login to circle it would not let me get back in. I have used the old PIN and it did work. I had the admin code sent to me and that PIN did not work. Please assist.

[Lizzle]

I am having the same issue. I am trying to set up Circle on my home network.

I am stuck in an endless loop of being asked for verification code, saying i am the only admin, asking to send verification code and then not reciving anything. I actually don't think I ever entered a phone number and i am not able to do so now.

Have tried reseting, setting up from scratchm deleting and reinstalling the app. Nothing works!

Any help would be greatly apprecaited!

[junglesim]

Sorry doing a full reset of circle and the router did not help you.  For me, after a lot of huffing and puffing, a simple reboot of the router sorted it for me, whicj surprised me a lot. After the reboot I indeed recieved the verification code to my phone as expected.  I am sorry that I can't be of any more help.  Thanks for your replies.

[Teckpro]

Facing same issue. Did a firmware upgrade on the router. After that circle asking for passcode which I don't know and not getting text msgs when I select the option to send passcode.

[Alriashi]

Same issue in here. I reset the circle servise and not getting the passcode ,-(

[sku11monkey]

@Blanca_O,
Lots of activity on this thread from lots of people with the same issue. Can we get some NetGear support here?

[Teckpro]

Can anyone help. I reset my router and it worked for 2 days and again back to sqaure. Circle passcode not working . Passcode reset not working.

[DemienSixx]

I have been trying to login but the Circle code that gets into my phone doesn’t work. Please help me get into the app so I can disable it. I don’t want to deal with this.

[gotogordon]

Hi There,

Circle can not login (I have received the text password but still could not login)

Name: Weidong Li

email: gotogordon@hotmail.com

Model Orbi RBR50

sn: 5M02948L0D458