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Forum Discussion

stevenhar's avatar
stevenhar
Star
Nov 05, 2019

Circle breaks some SSL sites

So we have Circle enabled any even on devices associated with an unfiltered profile some sites fail to load, typically timeout.

Examples of such sites:

Tried switched the device to unmanaged, still fails, only disabling Circle totally fixes the problem.

Originally tested on V2.5.0.30 but also the same on V2.5.0.38

12 Replies

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 05, 2019

      I would make contact with a forum moderator and hopefully they can help you out.

      Blanca_O 

      • stevenhar's avatar
        stevenhar
        Star
        Nov 05, 2019

        Thanks have done that.

         

        Some more information is that wireshark shows the initial connection being establised but then stalling, see attached image.

         

  • Retired_Member's avatar
    Retired_Member
    Nov 16, 2019

    I'm seeing the same issue since I upgrade firmware on my Orbi to version 2.5.0.38. I finally disabled Circle and noticed my issues were resolved. Seeing failure to load some sites across various apps and websites.

     

    Hoping this will be resolved so I can go back to using Circle in the household.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 19, 2019

      Hi Retired_Member, this is currently being worked on by engineering. We will provide an update once available.

       

      Dexter

      • stevenhar's avatar
        stevenhar
        Star
        Dec 06, 2019

        After many debugging sessions with L2 support and waiting for engineering to respond for weeks I just recieved a reply that they can't find the issue so recommended getting a refund for our circle subscription.

         

        I must say this is a very disappointing response and not something I would have expected.

         

        Just to be clear this means anyone trying to access support sites being run by zendesk, including circles own support site, with circle enabled are unlikely to be able to do so.