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Circle disappeared and now it's Netgear Parental Controls

Have been experiencing the dreaded lose Wifi and have to restart RBR50v2 which then turns off Parental Controls and loses all Circle settings.  So, I updated to the new firmware 2.7.0.70 as it said it resolved the issue: "Fixes the issue where the client devices potentially could not access the Internet after enabling Circle."  It also said "Supports Smart Parental Control" but NOT that it took away Circle!  I am no longer able to access Circle!  I've tried downgrading to the prior firmware and as soon as I upgrade again it loses Circle.  Help!!!!

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 9
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NETGEAR Moderator

Re: Circle disappeared and now it's Netgear Parental Controls

Hello pengwn,

 

May you send me a private message with your serial number and email address for us to check further.


Thanks,

Christian 

Message 2 of 9
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Aspirant

Re: Circle disappeared and now it's Netgear Parental Controls

Very frustrated that out of the blue, the parent control (Circle) feature is gone off of my nighthawk app. I need support as soon as possible because some of the filters I had set up are still being filtered but I have no way to turn them off since the app has removed the parent control feature. This is a major issue with netgear. Contact me ASAP please
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 3 of 9
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Aspirant

Re: Circle disappeared and now it's Netgear Parental Controls

I have the exact same issue.

RBR50 with inability to reconnect Circle.

Love it’s features and don’t mind paying the subscription.

Were you able to get it fixed?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 4 of 9
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Aspirant

Re: Circle disappeared and now it's Netgear Parental Controls

Hello,
No, nobody has responded to assist me yet....
Message 5 of 9
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Aspirant

Re: Circle disappeared and now it's Netgear Parental Controls

I have the exact same issue.

Updated firmware on RBR50 with inability to reconnect Circle.

Were you able to get it fixed?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 6 of 9
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NETGEAR Moderator

Re: Circle disappeared and now it's Netgear Parental Controls

Hello Fargojay, 

 

I'd like for our support team to reach out for further investigation. May you provide me with the following info in a private message. 

 

Email:

Phone:

Preferred Contact Time:

Serial Number:

 

Thanks,

Christian 

Message 7 of 9
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Aspirant

Re: Circle disappeared and now it's Netgear Parental Controls

Hello, 

I am having the same issue after a recent firmware update. I completed a factory reset this morning, and also manually downloaded the latest firmware for the Netgear website. I am now running version 2.7.1.60

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 8 of 9
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Aspirant

Re: Circle disappeared and now it's Netgear Parental Controls

All, 

A quick update...I downloaded V2.6.1.40 from HERE and the parental controls are now back.

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