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Forum Discussion

ukdavo's avatar
ukdavo
Aspirant
Apr 26, 2020

Reset Circle Passcode

I've recently installed the Circle app for a RBK53 Orbi network. Unfortunately one of the kids has subsequently removed the app from my phone (don't ask...). I reinstalled the app & tried the join the existing Circle. I've no idea what the circle passcode is so I tried the "I'm the only Circle admin" link. I clicked the "Send Passcode" option but didn't receive a text. I'm guessing that I mistyped the phone number when I originally set this up. Any ideas to to resolve this (ideally without resetting the router back to factory default)?

 

Many thanks

 

Mark

3 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 28, 2020

    Hello ukdavo, 

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the information in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian

    • BMcLaugh's avatar
      BMcLaugh
      Aspirant
      Apr 29, 2020

      I have exactly the same issue as person who posted this previously. I had to reset my Orbi router, but Circle app got deleted, so I can't obtain the passcode and everytime I try to have a text sent to me, 1 of 2 things happens:  1) the a text message comes through that says there was an "error sending the text", OR 2) I get an error message that says "Something went wrong, Please wait a few minutes and try again", but no text comes through. Clearly need a reset. Would appreciate if someone could reach out to me to assist with the reset?  Thanks.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 30, 2020

        Hi BMcLaugh, 

         

        If you can provide me the following info I mentioned above in a private message I can validate and retrieve the passcode from our system. If you're referring to a reset of your Orbi router you may hold down on the reset button located on the back for 15+ seconds using a pin. 

         

        Christian