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Forum Discussion
jiska78
Jul 27, 2016Tutor
Problems installing Python #27233558
Can someone please translate this error in to English?
My knowledge of Linux is limited, at best. I am just following Google suggestions.
Thanks
root@NAS01:/var/log/readynasd# a...
mdgm-ntgr
Aug 16, 2016NETGEAR Employee Retired
Thanks for the logs.
I'm seeing log flooding from attempts to hack into your NAS. Have you port forwarded SSH?
I can see other packages on the system such as Transmission.
With all you've done it may be advisable to backup your data, do a factory default (wipes all data, settings, everything) and restore your data from backup.
Be sure to change your password before enabling SSH again and/or disable password authentication when enabling SSH again.
jiska78
Aug 16, 2016Tutor
Yes I opened up SSH for Netgear Support.
Factory Defaulting a unit is not a fix - that's a "I have no idea what the problem is, just start again"
- mdgm-ntgrAug 16, 2016NETGEAR Employee Retired
Port forwarding is not required for Secure Diagnostic Mode. Secure Diagnostic Mode makes a secure connection back to our server and uses a different port on your NAS to the standard SSH port anyway. It's also a different port on your NAS to the 5-digit number we request.
Port Forwarding to the standard SSH port on the NAS would only be used for your personal use of SSH. Personally I reckon it's much better to use a VPN than to port forward SSH.- mdgm-ntgrAug 16, 2016NETGEAR Employee Retired
I gather support has had a look at your system and may have fixed it (though they can't be sure).
You can do e.g.# dpkg -l
Note that's a lower case L above
To see a list of package names.
If you see a package isn't properly removed then you can do e.g.
# dpkg -L packagename
Upper case L this time to see the files that are owned by that package. It's possible that manually removing files can help with a subsequent attempt to purge the app.
Sometimes a package may fail to remove because a directory or file is missing. Manually recreating an empty directory or file may help with removing it.Sometimes installing the package over the top of itself then removing it again is enough but other times you have to do more advanced steps as mentioned above.
The python package that the UI installs is pythonr6. The command line equivalent to install that would be e.g.
# apt-get install pythonr6
Doing an
# apt-get install python
Is expected to cause problems. It's not something we would support.
It's not support's job to clean up mistakes you've made using SSH. We provide the option to use SSH as a courtesy to our users who want to do advanced unsupported things with it on the understanding that we may refuse support to fix problems that you run into as a result of changes you make using SSH.
If you're not comfortable with troubleshooting things like this yourself or learning to do so then you shouldn't be using SSH.- jiska78Aug 16, 2016Tutor
That is exactly why I am posting in a "community forum".
I only raised a Support Case because that is what a "community forum" member suggested I do.
This is a "community forum" isn't it? Or is this a "Netgear Support Forum" ??
https://community.netgear.com/t5/Current-NETGEAR-and-Partners/Problems-installing-Python/m-p/1121875
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