My Dell laptop has completely stopped recognizing that my router and wifi signal exist. I can see my neighbors' wifi signals, but can't find mine despite other electronics connecting without a problem. Dell claims it's a router problem.
Can anyone help?
I don't think I've updated firmware......didn't know I needed to do it & don't know how.
My Dell laptop has completely stopped recognizing that my router and wifi signal exist. I can see my neighbors' wifi signals, but can't find mine despite other electronics connecting without a problem.
Does anything else see the wifi from the modem/router? If so, it sort of points at the Dell.
Dell claims it's a router problem.
Of course it does. That is the easiest way out.
Have you tried the usual tricks with wifi devices? Tell the Dell to forget that it had ever talked to the C3000 and set up the connection from scratch. No harm in rebooting the C3000 while you are at it.
I don't think I've updated firmware......didn't know I needed to do it & don't know how.
There is nothing that you can do about that. Firmware is in the hands of your Internet service provider.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
restart your computer and see if that helps, also disable your wifi adapter and wait a little bit then enable it back on in the control panel for the devices.
