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Cant login to openDNS from genie
Hello,
I bought this router a few months ago and set everything up including LPC just fine. It was working for awhile but sometime during then and now it stopped filtering correctly. When I logged in to troubleshoot I noticed the genie app would not login to OpenDNS, it would give the generic error to make sure you are connected to the internet and try agian. I have tried from 2 seperate macs and I get the same thing. From my iphone it just sits and loads, so far over 20 mins, I have tried multiple times. After a ton of googling I have done the following.
- verified no networks are added to my opendns profile.
- verfied I CAN login to opendns at https://netgear.opendns.com
- I also verified the welcome page says everything is working also. https://www.opendns.com/welcome/
- I have updated all apps and firmware with the same results.
- I verified the DNS servers are set to the opendns ones.
- Ive tried changing filtering levels and all the other random things from google.
Why I have to use this crap genie app that is slow and useless and not the UI is beyond me but none the less does anyone have any other ideas?
Thanks!
I was able to resolve this on my own. I ended up doing a factory reset to resolve this. The odd part is I set it up the exact same way as it was previously setup. Wish I would have figured out what the culprit was.
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I was able to resolve this on my own. I ended up doing a factory reset to resolve this. The odd part is I set it up the exact same way as it was previously setup. Wish I would have figured out what the culprit was.
Have tried many times to log on to genie app and have not been able to any advice?
Hi Xthegreat19,
1. What is the model number and firmware version of your router?
2. Have you tried the previously suggested steps above?
Regards,
Dexter
Community Team
Hi Xthegreat19,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
I have the same issue as the original poster (unable to login to OpenDNS through Genie), with the following additional information:
0. Router model X4S R7800; Firmware V1.0.2.20
1. Before enabling LPC, I had had the router's DNS servers manually set to use OpenDNS servers. I had OpenDNS Home and didn't know that LPC was not compatible.
2. Upon installing Genie and enabling LPC, things worked for a few minutes, but then all internet traffic was blocked.
3. After doing some research, I reset the router's DNS settings to "automatically obtain from ISP". I could then reach the internet from devices.
4. I removed my network from my OpenDNS Home dashboard (because of posts that say you can't have both) and thinking that LPC would be better (more granular settings per device).
5. If I attempt to set my router's DNS servers back to OpenDNS servers, all internet traffic is blocked. So they're left at my ISP's DNS servers.
6. I attempted to use Genie to configure LPC, but the application will not sign into OpenDNS. I can sign in with a browser, however. Why does Genie not work for this?
7. I added a "bypass login" at https://netgear.opendns.com/ but this does not appear in Genie in the login area. The router was rebooted recently.
8. I have tested and now find that no traffic is blocked - definitely not the outcome I was hoping for and wish I never tried LPC or Genie.
What do you recommend, factory reset the router?
Also, how do I switch back from LPC to OpenDNS Home?
So it happened again, twice since this post. No changes made at all but parental controls stop working, whenever you try to goto reenable it it just stalls at logging in. The only fix I have found is to factory reset and reload saved configuration(which never changes). It seems to happen after frimware upgrades but im not 100% sure. its pretty annoying though.
