Hi, I am trying to setup parental controls, but I get an error message when connecting to OpenDNS. My account works fine on opendns.com, anyone knows what to do? I am using firmware V1.3.0.10_1.2.2 Best regardsMartin

Hi Townsend96, 1. What is the model number and firmware version of your router? 2. If your router supports the Disney Circle feature (list of routers are here), then you can look into it here. 3. If not, you can use a combination of features. See below. First, you can do Address Reservation for your devices and set them on a range (i.e. 192.168.1.2-192.168.1.10). Steps are linked below. http://kb.netgear.com/app/answers/detail/a_id/24091 Second, set a schedule (i.e. 22:00 to 06:00). Steps are linked below. http://kb.netgear.com/app/answers/detail/a_id/24055 Third, set to block all services. Steps are linked below. http://kb.netgear.com/app/answers/detail/a_id/24054 Regards, Dexter Community Team

Parental Controls not working | NETGEAR Communities

7 Replies

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Dirtroad
Initiate
Jun 27, 2018
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I am having the same problem! Did anyone ever solve this issue? Thanks for your help.
- Townsend96
  Initiate
  Jun 29, 2018
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  Same issue. Wish netgear would chime in and help.
Hunter007
Initiate
Jul 01, 2018
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I thought it's my router. Hmm so everyone having the same issue.
DexterJB
NETGEAR Moderator
Jul 19, 2018
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Hi all,

1. Does the issue persist when you try logging in using another device (iOS, Android, PC, Mac)?

2. Are you using an existing OpenDNS account or was it setup using the NETGEAR Genie app/program?

3. Have you tried uninstalling and re-installing the app/program?

Regards,

Dexter

Community Team
- DexterJB
  NETGEAR Moderator
  Jul 24, 2018
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  Hi all,
  
  I would like to follow up and check if you are still experiencing the issue.
  
  Regards,
  
  Dexter
  Community Team
- Townsend96
  Initiate
  Jul 24, 2018
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  Thanks Dex.,
  I finally ended up getting the filter level set for my family. I ended up logging into open dns website on my laptop. Added my network. Then I logged on with the Netgear app and it worked. Now I can't figure out how to put a time limit on a device for bedtime. Would you be able to help? Thank you!
  - DexterJB
    NETGEAR Moderator
    Jul 24, 2018
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    Hi Townsend96,
    
    1. What is the model number and firmware version of your router?
    
    2. If your router supports the Disney Circle feature (list of routers are here), then you can look into it here.
    
    3. If not, you can use a combination of features. See below.
    
    First, you can do Address Reservation for your devices and set them on a range (i.e. 192.168.1.2-192.168.1.10). Steps are linked below.
    
    http://kb.netgear.com/app/answers/detail/a_id/24091
    
    Second, set a schedule (i.e. 22:00 to 06:00). Steps are linked below.
    
    http://kb.netgear.com/app/answers/detail/a_id/24055
    
    Third, set to block all services. Steps are linked below.
    
    http://kb.netgear.com/app/answers/detail/a_id/24054
    
    Regards,
    
    Dexter
    Community Team

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Parental Controls not working