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Forum Discussion

Madhu77's avatar
Madhu77
Aspirant
Jul 13, 2019

BR500 Highly unstable fw version 5.6.0.1

FW Version is 5.6.0.1

On the WAN side, connected to Centurylink fiber optic router

On the LAN side, connected to Netgear GC728XP

Everything works fine. But only for an hour or so. Then BR500 just freezes. Locks up. Does Nothing. Cant access if I connect my laptop on one of the 4 ethernet ports. 

I reboot, and after a long minute or more, things come back to normal. But only for an hour.

This is extremely frustrating to the whole family, and I have to drop what I am doing, and go reset the router.

Is there a newer firmare or an older firmware which is more stable?

Madhu Shekhar

4 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Jul 15, 2019

    Madhu77,

     

    Welcome to the community! :) 

     

    Was everything working fine before upgrading to firmware v5.6.0.1?  If yes, let us try to downgrade the firmware of the BR500 to v5.5.0.1.  You can download BR500 firmware v5.5.0.1 here.  Then, perform a factory reset then reconfigure the settings from scratch and check if the same problem will occur. 

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

    • Madhu77's avatar
      Madhu77
      Aspirant
      Jul 15, 2019

      I bought it brand new a month ago. I dont recall if I upgraded to 5.6.0.1, or if already had 5.6.0.1

      I dont want to do a factory reset and recreate all the IP address reservations, the one VLAN tagging I added, the PPPoE credentials, etc. Can I backup the configuration in 5.6.0.1, and import it into 5.5.0.1?

      Is this a problem known to Netgear, is it being resolved? 

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Jul 15, 2019

        Madhu77,

         

        Can I backup the configuration in 5.6.0.1, and import it into 5.5.0.1?

        You may backup the config on the v5.6.0.1 then import it to v5.5.0.1.   Observe the internet connection through the BR500 after downgrading the firmware.  

         

        Is this a problem known to Netgear, is it being resolved?

        As far as I have checked, there is no issue as per described on your initial post pertaining to firmware v5.6.0.1.

         

         

        Regards,

         

        DaneA
        NETGEAR Community Team

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