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Forum Discussion
BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread
Update Oct 30, 2019
Dear NETGEAR BR500 customers,
Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem. We believe it is due to the scale of custo...
My issues are with client to site, I have the firmware released in this post installed. I am using the latest client ending in .21. The clients are getting dropped, typically just trying to disconnect and reconnect is working. (Before, I had to logout and exit the client, and then kill the VPN service, and then relaunch the client and connect) I have a ticket open on the issue, and have provided the requested info in that ticket thread. I also provided logs before and after the firmware update. Case ending in 8876.
I received an update from engineering. One of the VPN servers was dropping connections which was causing the VPN connection loss issues that were reporting. This was addressed and customers should now be able to connect, this may require a reboot of the router to re-establish the connection and no need to upgrade to the 5.7.0.6 firmware.
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