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Re: netgear insight cloud switch

netgear insight cloud switch

I'm trying to be able to get insight cloud to connect to my devices over the internet.

All i found was this

https://kb.netgear.com/000062467/Which-domains-and-ports-should-I-open-on-my-firewall-for-my-Insight...

 

I use a Pfsense router. So i added a portforward for https (443) and redirected it to the managed switch lan ip.

https://www.youtube.com/watch?v=iFAuK_m7JxE

 

 

Just to be sure, i also rebooted the router. 

 

Then i checked android insight app, and the device had "communication error". Probably meaning that it couldn't detect it over the internet.

 

So any idea what step i may have missed?

 

 

I read that some isps block 443, but after inquiring, this does not seem to be the case for my ISP, so i don't think that was the reason.

 

Message 1 of 9

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schumaku
Guru

Re: netgear insight cloud switch


@Mooglestiltzkin wrote:

Then in insight i click the device, and it shows communication error.

 

I can only assume this means that insight is unable to reach my managed switch over the internet.


The insight cloud does never establish a connection over port forwarding.

 

Possible reason the Insight Cloud control can't talk to the switch is because the switch failed to establish a connection -to- the Internet and the cloud. To much things blocked on your firewall outgoing?

 

All this works very similar to MyQNAPcloud you are used to.

 

The local admin password pushed from the cloud is for the local device login from your LAN, rarely required.

 

Welcome to Netgear Insight by the way my friend @Mooglestiltzkin 

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Message 7 of 9

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abacqdghfth
Guide

Re: netgear insight cloud switch

Insight devices use https (TLS) to work with cloud.  

are you able to ping insight.netgear.com from the VLAN where the devices are.

 

another common issue with devices unable to come online :

NTP is blocked. for https to work, the device should have correct time.

 

you can check if the time is correct from the local UI.

Incase switch got connected to insight even once,  remember the local UI will get the password set from Insight.

(same as networl/location password)

 

 

Message 2 of 9

Re: netgear insight cloud switch

i pinged using windows 11 cmd from desktop pc

 

ping insight.netgear.com 

 

Ping statistics for .....
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 12ms

 

 

so i think it can ping, at least when i do so from my side.

 

my pfsense router has port stealth and don't respond to pings from the outside to my network firewall. could that possibly be why?

Message 3 of 9

Re: netgear insight cloud switch

as for time, 

 

the switch uses SNTP and is configured correctly to my timezone. in the UI it says Success for time update to the netgear time server. So i assume that is correct?

Message 4 of 9

Re: netgear insight cloud switch

i am able to login to android insight to detect the managed switch on the lan to add it to my netgear network location (within insight).

 

After that point it says waiting for first time cloud sign in.

 

Then in insight i click the device, and it shows communication error.

 

I can only assume this means that insight is unable to reach my managed switch over the internet.

 

 

This is why i thought it was a portforwarding issue. So i tried doing so for pfsense to add port forward rule for nat to allow 443 https. rebooted router, then tested but didn't work.

 

so now i can only suspect it's because it's because pfsense is setup not to respond to pings from the outside? that's all i can think of right now.

Message 5 of 9

Re: netgear insight cloud switch

Yeah, when i added the device to insight, it gave me a password it asked me to use for login.

 

But i am not sure where they wanted me to use that password.

 

I tried the web ui, but that uses my own password i had already set. so not sure what is about.

Message 6 of 9
schumaku
Guru

Re: netgear insight cloud switch


@Mooglestiltzkin wrote:

Then in insight i click the device, and it shows communication error.

 

I can only assume this means that insight is unable to reach my managed switch over the internet.


The insight cloud does never establish a connection over port forwarding.

 

Possible reason the Insight Cloud control can't talk to the switch is because the switch failed to establish a connection -to- the Internet and the cloud. To much things blocked on your firewall outgoing?

 

All this works very similar to MyQNAPcloud you are used to.

 

The local admin password pushed from the cloud is for the local device login from your LAN, rarely required.

 

Welcome to Netgear Insight by the way my friend @Mooglestiltzkin 

Message 7 of 9

Re: netgear insight cloud switch

I only tried myqnapcloud but never really used it for production. not really into that due to concerns xd.

 

i'm just trying out insight to see how that works out of curiosity. I'm just stumped as to why it didn't work.

 

So no port forwarding required? hm....

 

I'll bring out a clean setup (an unused router. An off the shelf Asus AC68U, this should be a standard simple piece of gear with less complex settings off the bat) and see if that will work from a clean slate. Because my pfsense has too many settings configured, maybe something is interesting. I'll see if that helps.

 

Anyway thanks.

Message 8 of 9

Re: netgear insight cloud switch

i found your old post

https://community.netgear.com/t5/NETGEAR-Insight-Network/Error-Communicating-with-Device/td-p/168318...

 

you mentioned it could also possibly be isp dns which is messing with insight from working.

 

 

So i'll try that out on the asus later and see if that fixes it or not.

 

 

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