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Forum Discussion

zwann's avatar
zwann
Aspirant
Oct 10, 2017
Solved

Netgear Insight

Hi all,

 

I have changed the mail address for our netgear insight account and we cannot connect anymore. Here's the error : 

"Some error occured while updating user,Please try again"

I can connect on my.netgear.com with this account and see our devices. I've tried to change the password but nothing works.

 

Could you help me please ?

 

TIA,

 

Regards,

 

Stephen Lemaire

  • zwann,

     

    Let me inquire this case that you have so that we may know what seems to be causing that issue.

     

    Regards,

6 Replies

  • JohnC_V's avatar
    JohnC_V
    NETGEAR Moderator

    Hi zwann,

     

    Welcome to our community!

     

    As per checking on your profile. I was able to see that you do have multiple WACs on your account. So I think your account was still intact. But the question is, did you merged your profiles before changing your email? I believe we do have a single sign on for this apps.

     

    Regards,

    • zwann's avatar
      zwann
      Aspirant

      Hello,

       

      Probably not.

       

      Can you help me figure this out ? I need to be able to use the Insight android app to configure those APs.

       

      TIA !

       

      Regards,

       

      Stephen

      • JohnC_V's avatar
        JohnC_V
        NETGEAR Moderator

        zwann,

         

        As far as I know that all email accounts on Netgear is single-sign on. One registration can login to all Netgear supported websites.

         

        Regards,

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