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Forum Discussion

Aspirant

Oct 10, 2017

Solved

Netgear Insight

Hi all,

I have changed the mail address for our netgear insight account and we cannot connect anymore. Here's the error :

"Some error occured while updating user,Please try again"

I can connect on my.netgear.com with this account and see our devices. I've tried to change the password but nothing works.

Could you help me please ?

TIA,

Regards,

Stephen Lemaire

Insight Management App

JohnC_V
Oct 17, 2017
zwann,

Let me inquire this case that you have so that we may know what seems to be causing that issue.

Regards,

6 Replies

JohnC_V
NETGEAR Employee Retired
Oct 11, 2017
Hi zwann,

Welcome to our community!

As per checking on your profile. I was able to see that you do have multiple WACs on your account. So I think your account was still intact. But the question is, did you merged your profiles before changing your email? I believe we do have a single sign on for this apps.

Regards,
- zwann
  Aspirant
  Oct 13, 2017
  Hello,
  
  Probably not.
  
  Can you help me figure this out ? I need to be able to use the Insight android app to configure those APs.
  
  TIA !
  
  Regards,
  
  Stephen
  - JohnC_V
    NETGEAR Employee Retired
    Oct 16, 2017
    zwann,
    
    As far as I know that all email accounts on Netgear is single-sign on. One registration can login to all Netgear supported websites.
    
    Regards,

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