Forum Discussion

Aspirant

Oct 10, 2017

Solved

Netgear Insight

Hi all, I have changed the mail address for our netgear insight account and we cannot connect anymore. Here's the error : "Some error occured while updating user,Please try again" I can connec...

Insight Management App

JohnC_V
Oct 17, 2017
zwann,

Let me inquire this case that you have so that we may know what seems to be causing that issue.

Regards,

zwann

Aspirant

Oct 17, 2017

JohnC_V

Could you tell me how I can connect with my credentials to the android app. I'm still receiving the error : "Some error occured while updating user,Please try again"

For the record, I can connect to the my.netgear.com with the same credentials without any problem.

Thanks for your help.

Stephen

JohnC_V

NETGEAR Moderator

Oct 17, 2017

zwann,

Let me inquire this case that you have so that we may know what seems to be causing that issue.

Regards,