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Insight Management App
17 TopicsWAX625 | No firmware 12.5.0.12 inside Netgear Insight list
Hi, On Jan 6, 2026, 10:02 PM PT, I received alert from Netgear Insight Alert (via e-mail) that new firmware is available: WAX625/WAX628 Firmware Version 12.5.0.12 I am interested in installing this firmware as it supposedly fixes issues with random reboots and I was experiencing something similar where device just locks itself and all SSIDs become unavailable and the only remedy was power restart. Those power restarts are not trivial for me because WAP is PoE powered and high up on the wall. I was forced to buy a timer which cuts out power to the whole network rack including main router (fw) and WAX625. I went into the Netgear Insight > Firmware > Set Target Firmware (upper right corner) to find this firmware 12.5.0.12 and it is not on the list. The latest I see is 11.8.0.9 which appears to be also the one I have installed and the latest one listed on the product page: https://www.netgear.com/support/product/wax625 So, I am wondering what is going on here? Why did I get this e-mail when the firmware is not generally available for install? Thank you!556Views5likes13CommentsIOS Apple Devices Dropping
I have WAX625, WAX610, & 605. For a number of months now, my IOS devices continue to drop their WIFI and then takes 2-5min to reconnect. I originally had Load Balance and Remove Sticky Clients configured. I have put everything back. Firmware on the AP is 10.8.13.2 I am a technical guy and I feel I have tried all the other things that have been mentioned in posts that sort of sound like mine. I think this is only happening on my 5/6ghz SSID. I Have a SSID for 2.4 and one for 5/6. Any suggestions? Anyone else seeing this? Im so frustrated that I'm looking at a different vendor for the house. I am managing these in Insight.261Views0likes4CommentsMAC Address to Device Name / Hostname
I saw a previous discussion from a few years ago but never saw an answer. I have three APs (WBE710 and a WAX610Y) all insight managed for now. They only show the device's MAC address. How can I change this to show an actual device name that I'll have to create elsewhere? If I log into a WBE710 directly, go to connected clients, I can see for example my iphone. MAC, IP, Hostname, OS....it looks like I can edit the hostname to whatever, but seems to be blocked as Insight has control. Can this be edited in Insight? Can this only be done if I kill off Insight? Would this only be in effect on that specific AP? If I roam to another AP would that name follow? SonicWall is my router and providing DHCP, this coming from SonicWall, ie I need to create address objects...and assign a name in that?Solved221Views0likes2CommentsDevices from AP to AP results "Bad Password"
I have a weird on going issue that im hoping someone can help with. I have two Access points in the home, one upstairs (WAX615 on ch3 / ch36 ) and one downstairs (WAC510 on ch1 / ch161) Both are providing the same SSID's: "1930Networks" - This is only the 5G band "1930Networks (2.4G)" - This is the only 2.4 band The idea is that you should be able to travel anywhere around the house and the AP's should hand off to one another. However when connected to one AP (doesn't matter which one) and then moving far away from the AP, the device tries to jump onto the other AP but the device always says "Bad Password" -- the passwords are the same for the same SSID. What could be causing this?Solved1.3KViews0likes1CommentAccount switched to trial mode despite having a valid subscription
My account was converted from my annual Premium support subscription to Trial mode w/o any notice or explanation. I've submitted a ticket but support sucks. No one there seems to know what to do. This happened in conjunction with some back end maintenance that happened around July 6th. Did anyone else experience this and how were they able to get this resolved?724Views0likes0CommentsWAX630E firmware update failing again
When I bought these three units in October I couldn’t get them to firmware update except my by removing them from Insight, updating the firmware through the web ui, and then repairing them to insight. Now there are new updates (I’m on 10.2 still) and they similarly just can’t be installed. How can I get upgrade logs to see why it is failing? I really don’t want to have to remove these devices from management every time a new firmware comes out. Previous issue: https://community.netgear.com/t5/Business-Wireless/WAX630E-Firmware-Update-Failure/m-p/2264528#M10031Solved3.2KViews0likes4CommentsWAX630 Firmware issue 10.2.0.16
My network just updated it's firmware from 9.x to the new 10.2.0.16 and I have been having many issues with devices no longer connecting/staying connected or being able to access the internet through the WIFI. Nothing else in the system has changed other than the firmware . Range has been decreased, speed tests also sometimes don't work now as well. I did not enable any of the new features and confirmed the Power Saver is off through Insight. I seemed to have some partial success by turning off, and back on the individual SSIDs. This is happening to multiple VLAN s and SSIDs coming through these WAPs. Is there a way to roll back the FIrmware using the Cloud Portal or do I need to reflash each individual unit to the older firmware. Was working fine prior to the firmware update... Will rolling back disable my Insight Cloud Portal?2.4KViews0likes5CommentsWiFi 6E 6Ghz Access Point WAX630E with NETGEAR Insight Remote Management
Today NETGEAR has announced a new Insight Managed WiFi 6E Access Point. The new WAX630E is a 6Ghz Tri-band, multi-gig access point that brings the latest WiFi 6E performance to small and medium-sized businesses at an affordable price. Discover our first WiFi 6E Access Point WAX630E. “Wi-Fi 6E provides a wide, open, fast superhighway to provide the required capacity and speed. The new WAX630E is the perfect onramp for SMBs.” NETGEAR's Doug Cheung - Direct of Product Line Management of SMB wireless. In Doug's latest business blog we compare WAX630E WiFi 6E AP to the WAX630 WiFi 6 AP Read the Forbes preview of the WAX630E AP. Watch a short interview with Doug - NETGEAR Director of SMB Wireless
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