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Forum Discussion
WAX625 | No firmware 12.5.0.12 inside Netgear Insight list
Hi,
On Jan 6, 2026, 10:02 PM PT, I received alert from Netgear Insight Alert (via e-mail) that new firmware is available:
WAX625/WAX628 Firmware Version 12.5.0.12
I am interested in installing this firmware as it supposedly fixes issues with random reboots and I was experiencing something similar where device just locks itself and all SSIDs become unavailable and the only remedy was power restart. Those power restarts are not trivial for me because WAP is PoE powered and high up on the wall. I was forced to buy a timer which cuts out power to the whole network rack including main router (fw) and WAX625.
I went into the Netgear Insight > Firmware > Set Target Firmware (upper right corner) to find this firmware 12.5.0.12 and it is not on the list. The latest I see is 11.8.0.9 which appears to be also the one I have installed and the latest one listed on the product page:
https://www.netgear.com/support/product/wax625
So, I am wondering what is going on here? Why did I get this e-mail when the firmware is not generally available for install?
Thank you!
13 Replies
Replies have been turned off for this discussion
Possible that NG is still in process of getting it posted and or put up on the download site and with in the Insight FW update system. Might give it a couple of days and check again. If nothing, make contact with NG support and inquire with in.
On 1/6/2026 at 10:14 PM (Pacific), I received an Netgear Insight firmware update email for:
WAX630E/WAX638E Firmware Version 12.5.0.12
As of 1/10/2026 at 3:00 PM (Pacific), Insight phone app shows Firmware Version: 11.8.0.9 with no update listed. It seems the email may have been sent early or the Insight app has not been updated with this new version.
I really don't understand their release cycle. News way ahead of the product.
On 1/12/2026 at 1:23 AM (Pacific), I received an Netgear Insight firmware update email for:
WAX630E/WAX638E Firmware Version 12.5.0.13
It looks like the 12.5.0.12 version announced in the 1/6/2026 email was replaced by the 12.5.0.13 version (and was available in the Netgear Insight app and updated successfully).
I received the notification as well. Today, I was informed that version 12.5.0.13 is available for my WAX630E, but both the website and my device show they are on the latest version, 11.8.0.9.
I updated to 12.5.0.12 last week and received notice this morning for a newer version which is now unavailable. Seeing these last two versions were recalled, should we downgrade to 11.8.0.9?
Firmware Version: 12.5.0.13
Release notes:
WAX625/WAX628 Firmware Version 12.5.0.13
New Features and Enhancements
This firmware provides the following enhancements:
• Support for Simple Network Management Protocol version 3 (SNMPv3)
• Support for sticky client RSSI threshold up to -70dbm
• Support for alarm generation whenever:
o Critical process is stuck or not running
o Network reachability and VLAN connectivity is lost
• Support for various stability improvements
Security Fixes
This firmware addresses security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security/.
Bug Fixes
• Fixes the issue where HTTPS redirection is not working in the Captive portal.
• Fixes the issue where the Access Point randomly reboots after associating with wireless clients.
• Fixes the issue where the local UI page becomes unresponsive after configuring captive portal.
• Fixes the issue where wireless clients are getting disconnected on MAC ACL addition.
• Fixes the issue where clients don’t get internet when using Dynamic VLAN.
• Fixes the issue that causes the Access Point to randomly reboot.
• Fixes the issue where there is channel mismatch between Insight and the Access Point after fresh onboarding.
• Fixes the issue where clients are de-authenticated at lesser RSSI than configured in “Load Balancing” settings.
All my devices show 11.8.0.9 as the latest version, and the same is shown on the individual product page (WAX630E, for example). The only indication I have that an updated firmware version was ever available is the two emails from Insight.
Two devices updated to 12.5.0.13, the third WAX630 refused.
A day later all devices were updated to 12.5.0.14.
But now the target firmware in the app and Insight shows the old 11.8.0.10!
Seems like signs they are frantically trying to fix bugs and making more problems.
I'm not seeing anything that anyone else is seeing. I still only see 11.8.0.9 as the latest available version, and that is what my APs are running. If I go to the product support page, it shows no new firmware available.
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