MR1100 Nighthawk M1 -- Stuck on Firmware Update

[glpglp]

The unit is stuck on "NETGEAR" start up screen and will not turn on. It gets power and the screen lights up with "NETGEAR" but nothing happens except a steady on Orange/Red light.

Took out the battery and plugged in the USB-C port to power and held down the Power button for 5 seconds while it was booting up and the screen changed and shows "Downloading software update".

So I would assume that a software update got stuck and the unit is non-functional. Also, I have tried doing the Reset button many times with many sequences and this has not helped either.

QUESTION: Is there a way to restart the unit or do a manual firmware installation?

[JohnPeng]

Please let me know the SKU name of the device (MR1100-xxxxxx). It is printed on the product label.

How long have you bought the device? 

Thanks

[glpglp]

Any thoughts on how to fix this?

Model: MR1100

SKU:  6420B

Purchased approx:  06/2019

[JohnPeng]

This is AT&T SKU. Please contact AT&T to get a replacement if possible. The device has to be repaired.

Sorry for the inconvenience.

Thanks

[Gbarr119]

Same device, same question. ATT says contact Netgear, out of their warranty.

[AnitaSilva]

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@mygroundbizaccount wrote:
Same device, same question. ATT says contact Netgear, out of their warranty.

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I would assume that a software update got stuck and the unit is non-functional. Also, I have tried doing the Reset button many times with many sequences and this has not helped either.

[Gbarr119]

I can boot the device to, Downloading software screen, by holding the power button, w battery removed, and plugging in the power cord. Just don't know how to get the firmware into the device.

[SBMcaden]

Is there a solution to this? I have the same problem and cannot find a solution

[mygroudnbiz]

Thanks for sharing nice information.  Mygroundbiz