MR5200-100EUS firmware NTGX55_12.04.12.00

[Radiocooke]

Hello,

Where can I download firmware NTGX55_12.04.12.00 for my MR5200-100EUS? I am currently on NTGX55_12.04.10.01, and the Check for updates just hangs whenever I try to run it. From what I read on the community posts NTGX55_12.04.12.00 solves a lot of issues with the device.

[Blanca_O]

Hi @Radiocooke

Welcome to NETGEAR Community!

Who is your Internet Provider? It may be that the ISP is blocking the update. Do you have another SIM Card that you can try? 

If none, please enable data offloading then try again updating the firmware. 

Regards,
Blanca
Community Team

[Radiocooke]

My provider is AT&T. I can try enabling offloading and see if that works. I assumed Netgear would just have the file available for download somewhere though. Is that not the case?

[Blanca_O]

Hi @Radiocooke

 MR5200-100EUS is an EU SKU. Where did you purchase the device? 

As for the firmware file, let me check this with the team and will get back to you. 

Regards,
Blanca
Community Team

[Radiocooke]

My apologies, I should have looked at the tag and not copied the model from the other thread I was looking at. my exact model is:

MR5200-100NAS and I bought it from the Netgear Website.

[Blanca_O]

Hi @Radiocooke

Thank you for responding. Please let us know of the result after enabling data offloading. 

I will get back to you regarding the firmware file. 

Regards,
Blanca
Community Team

[Radiocooke]

Hello,

I enabled Data Offloading using my home ISP but I am still not getting a firmware update. 

[Radiocooke]

Hello,

Any luck getting the firmware file?

[Radiocooke]

Hello,

Following up on this again.

[skids25342324]

Any update on firmware files, the lack of providing an easy way to update this device is ridiculous. I have a 100NAS model that somehow now has EUS software on it and I cannot connect to any cellular network. wtf is an understatement at this point

[Radiocooke]

Unfortunately no one from Netgear ever got back to me with any more info, so I'm still waiting,..

[skids25342324]

What a disappointment netgear has been with this so far. Everything was working great for me until the device updated the firmware and now i'm stuck unable to connect to anything.